Lifetime Warranty

Craftsmanship You Can Trust. Integrity You Can Rely On.

At Chrysella, we believe jewelry should last a lifetime—and so should your confidence in it.

Every piece we create is made with intention, precision, and care. We proudly offer a Lifetime Warranty that protects against manufacturing defects and stands behind the quality of our craftsmanship.

What’s Covered

We will repair or restore your piece at no cost if it experiences a verified defect in materials or craftsmanship, including:

  • Loose melee stones (side or accent stones) due to setting failure
  • Structural issues with prongs, mountings, or bands due to a manufacturing flaw
  • Breakage or failure of clasps, chains, or solder joints from workmanship errors
  • Porosity or other material inconsistencies from original production
What’s Not Covered

To preserve the integrity of this warranty and protect our work, the following are not covered:

  • Normal wear and tear (scratches, patina, dulling, thinning, etc.)
  • Loss, theft, or accidental damage
  • Chips or cracks in gemstones from impact, pressure, or dropping
  • Loss of center stones (we strongly recommend insuring your piece)
  • Damage caused by chemicals, heat, or water exposure
  • Repairs, alterations, or resizing performed by anyone other than Chrysella
How to Request Service

We make it easy:

  1. Email us at info@chrysella.com with your order number, a description of the issue, and clear photos.
  2. Our quality team will assess whether the issue qualifies under this warranty.
  3. If approved, we’ll arrange for repair or restoration.
    Shipping fees may apply for mail-in repairs.