Custom Design FAQ: Your Questions, Answered

Designing custom jewelry should feel exciting, not overwhelming. At Chrysella, we make the experience seamless from your first idea to the final reveal.

Frequently Asked Questions

How long does the custom process take?

Most custom pieces are completed within 3–6 weeks depending on complexity. We also offer rush services for proposals or time-sensitive gifts.

Absolutely. We specialize in heirloom redesigns and are honored to incorporate your personal stones into fresh, meaningful designs.

Yes. You’ll receive high-resolution CAD renderings and photorealistic previews. You’ll have full approval before any production begins.

 Custom jewelry typically starts at $1,500. Pricing depends on materials, complexity, and stones selected. We always tailor our designs to your budget without compromising quality.

Yes. Many clients bring us several heirloom pieces, and we merge them into a single, unified creation—something wearable, meaningful, and completely yours.

We offer insured shipping nationwide via secure, signature-required delivery. Every shipment is fully tracked and protected for peace of mind.

Because custom designs are made-to-order and handcrafted specifically for you, they are non-returnable and non-refundable. However, we stand by our craftsmanship and offer lifetime care services and resizing support if needed.

You’ll be assigned a dedicated Chrysella Design Concierge—your personal point of contact who will guide you through every step, from sketches to stone sourcing to delivery.

Still have a question?
Book a complimentary consultation or stop by one of our showrooms in Arlington or Woodbridge—we’d love to bring your vision to life.