Custom Design FAQ: Your Questions, Answered
Designing custom jewelry should feel exciting, not overwhelming. At Chrysella, we make the experience seamless from your first idea to the final reveal.
Frequently Asked Questions
How long does the custom process take?
Most custom pieces are completed within 3–6 weeks depending on complexity. We also offer rush services for proposals or time-sensitive gifts.
Can I bring my own diamond or heirloom stone?
Absolutely. We specialize in heirloom redesigns and are honored to incorporate your personal stones into fresh, meaningful designs.
Will I see the design before production?
Yes. You’ll receive high-resolution CAD renderings and photorealistic previews. You’ll have full approval before any production begins.
What’s the price range for custom pieces?
Custom jewelry typically starts at $1,500. Pricing depends on materials, complexity, and stones selected. We always tailor our designs to your budget without compromising quality.
Can I combine multiple pieces or stones into one design?
Yes. Many clients bring us several heirloom pieces, and we merge them into a single, unified creation—something wearable, meaningful, and completely yours.
How does shipping work for custom orders?
We offer insured shipping nationwide via secure, signature-required delivery. Every shipment is fully tracked and protected for peace of mind.
What is your return policy for custom pieces?
Because custom designs are made-to-order and handcrafted specifically for you, they are non-returnable and non-refundable. However, we stand by our craftsmanship and offer lifetime care services and resizing support if needed.
Who do I communicate with during the process?
You’ll be assigned a dedicated Chrysella Design Concierge—your personal point of contact who will guide you through every step, from sketches to stone sourcing to delivery.
Still have a question?
Book a complimentary consultation or stop by one of our showrooms in Arlington or Woodbridge—we’d love to bring your vision to life.